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For Premier Franchise Management locations

Turn pool leads into booked appointments before competitors respond.

brayv.ai gives Premier and Pinnacle locations an AI front office for lead response, follow-up, booking, and service coverage. The focus is simple: every lead gets engaged quickly and moved toward the right next step.

Premier Pools & SpasPinnacle Pools & SpasPremier Pool ServicePinnacle Pool Service

New lead · SMS

AI agent responding

Live

Where brayv.ai helps most

Built around your lead flow.

Build-side locations usually need instant text engagement for form leads. Service locations often need inbound voice coverage too. brayv.ai supports both without forcing every location into the same exact setup.

New leads get engaged right away

Form-fill leads are contacted immediately by text, qualified, and guided toward a design consultation or phone appointment.

Service calls get covered

For service brands, voice AI can answer inbound calls, gather the issue, and book into the right team member. (Voice AI is inbound and outbound capable and available to all accounts)

Bookings follow your rules

Availability, territory, rep assignment, and travel-aware scheduling are enforced everywhere the appointment is booked. Plus, they are easy to set up - Ava handles it, you just describe what you want.

Journeys match your sales motion

Each lead moves through a defined path: outreach, qualification, scheduled appointment, team handoff, and follow-up.

Customer Journeys

Every lead gets a clear next step.

A new pool inquiry should not sit in a CRM waiting for someone to notice. Customer Journeys assign the right AI agent, send immediate outreach, collect key details, book the appointment, and keep context for your team.

Customer journey

Every lead knows where to go next.

live flow

New lead

New lead

A form, ad lead, call, or chat starts the record.

What the owner sees

A clean trail of everything happening.

1Lead captured from website form
2Added to New Service Requests journey
3Starting Line outreach sent
4Lead replied with project details
5Travel-aware availability checked
6Appointment booked
7Team notified with conversation context
8Opportunity ready for close

Right now

New lead

A form, ad lead, call, or chat starts the record.

Contacts outside a journey are caught by the global agent, then handed to the right path when they show interest.

Inbound call

AI answering · 0:42

Voice v3

Greeting the caller…

For Premier Pool Service and Pinnacle Pool Service

Service calls can be answered even when the office is busy.

Inbound voice AI can answer overflow and after-hours calls, understand the pool issue, collect the right details, and book into the service calendar with human monitoring and takeover when needed. (Voice AI is inbound and outbound capable and available to all accounts)

Human control

Your team stays in the conversation.

If a lead asks something specific, your team can step in, answer with context, and hand the thread back to the AI. The system helps, but it never has to become a black box - you can stay in the loop the whole time. (You can also easily add that information to your agents Knowledge Base so the next time around it can answer the question authoritatively)

AI Text Agent

New Lead Agent

Assigned to this conversation

Next follow-up

Today, 5:30 PM

AI On

Product walkthrough

See brayv.ai in action.

Premier exclusive

A plan built for Premier and Pinnacle offices.

The Premier Franchise Exclusive plan is set up to make configuration easier from day one, using patterns already working well for top-performing offices on brayv.ai.

Starter

Not recommended for Premier accounts

$299*/month

$1,000 onboarding fee

  • Users included: 1
  • Additional users: $20/mo
  • Starting wallet credits: 30
  • Customer Journeys
  • Smart calendars
  • AI text agents
  • AI voice agents
  • Automatic guided onboarding
  • Ask Ava configuration help
  • Technical support
  • Bulk outreach
  • AI Social
  • AI Emails
  • AI Reputation Management
  • Strategy support
  • AI Ads

Premier Franchise Exclusive

Exclusive pricing and guided setup for Premier Franchise Management locations.

$169*/month

No onboarding fee

  • Users included: 1
  • Additional users: $18/mo
  • Starting wallet credits: 50
  • Customer Journeys
  • Smart calendars
  • AI text agents
  • AI voice agents
  • Automatic guided onboarding
  • Ask Ava configuration help
  • Technical support
  • Bulk outreach
  • AI Social
  • AI Emails
  • AI Reputation Management
  • Strategy support
  • AI Ads

Pro

For businesses that need the broader plan outside this rollout.

$449*/month

$1,000 onboarding fee

  • Users included: 5
  • Additional users: $30/mo
  • Starting wallet credits: 50
  • Customer Journeys
  • Smart calendars
  • AI text agents
  • AI voice agents
  • Automatic guided onboarding
  • Ask Ava configuration help
  • Technical support
  • Bulk outreach
  • AI Social
  • AI Emails
  • AI Reputation Management
  • Strategy support
  • AI Ads

* plus tax where applicable

FAQ

Common rollout questions.

I'm already a brayv.ai customer. How can I switch to the Premier Franchise Exclusive plan?

Log into your account and go to Settings > Billing. You will see the Premier Franchise Exclusive plan there. Click it, confirm that you want to switch, and the change will happen automatically. Your current monthly subscription will switch to the new plan, and Stripe will automatically handle proration.

Can my team members connect their calendars?

Yes. Individual team members can connect Outlook and/or Google calendars so brayv.ai can book against real availability.

How can I add additional users?

You can add additional users during automatic guided onboarding and any time after that. You can also remove users any time after that. User charges are pro-rated based on when you add them in your billing cycle.

What team members do I need to add as users in brayv.ai?

Add anyone who takes sales, service, consultation, or estimate appointments. Most locations also add an admin or two who wants visibility into what is happening, can review AI conversations, and can stay in the loop for the whole team.

How easy is it to make changes to my agent if I need to?

Very easy. Open your agent, click Edit with AI, and describe what you want Ava to change. Ava can update the configuration for you without requiring you to understand how the agent is built under the hood.

Can I test my agents before they start talking to my leads?

Absolutely. You can test both voice and text agents from the agent screen before they are live with real leads.

What is included in the automatic onboarding flow?

The guided onboarding flow covers the essentials needed to get up and running: Customer Journeys, AI agents, calendars, booking rules, and team member configuration.

How long does onboarding take?

Most locations can complete account configuration in 15 to 30 minutes. Texting also requires A2P approval, which is started right away but typically takes about seven business days. Text messaging is the main part of the application that cannot be used immediately while that approval is pending.

What are wallet credits and usage charges?

Certain usage costs are passed through on a wallet-based system. One credit equals $1. Usage such as SMS and phone calls deducts from the wallet as it is consumed. For example, one SMS segment costs $0.0096, so a little less than one cent is deducted when a segment is sent. Wallet recharges happen when your configured threshold is reached, not on the same cadence as your platform subscription. Usage details are available from your billing page. Using Ask Ava and the test interfaces for agents never consume usage credits.

What is the difference between technical support and strategy support?

Technical support covers issues with the platform working correctly. Strategy support covers advisory, setup, and optimization requests. Many strategy-style changes can still be completed directly by your team with Ava.

Technical support includes

  • AI messages failing to send or receive
  • Calendar connection issues
  • User login or account access issues
  • Integration failures
  • Webhook delivery issues
  • Platform bugs
  • Unexpected system errors

Not included as technical support

  • Individual onboarding calls
  • Account-specific strategy sessions
  • AI prompt consulting
  • Agent or account design
  • Booking rule design or modification
  • Follow-up sequence design
  • Lead source implementation consulting
  • New use-case planning
  • Account optimization reviews
  • Done-with-you Zoom support calls

Example strategy requests

  • "I don't like how the AI responded."
  • "How should I redesign my follow-up sequence?"
  • "Can you change my booking process?"
  • "Can you build a new agent for this use case?"
  • "How should I configure this lead source?"
  • "Can you review my account and tell me what to improve?"

Many of these changes can be completed directly by users with help from Ava.