brayv.ai gives Premier and Pinnacle locations an AI front office for lead response, follow-up, booking, and service coverage. The focus is simple: every lead gets engaged quickly and moved toward the right next step.
New lead · SMS
AI agent responding
Where brayv.ai helps most
Build-side locations usually need instant text engagement for form leads. Service locations often need inbound voice coverage too. brayv.ai supports both without forcing every location into the same exact setup.
Form-fill leads are contacted immediately by text, qualified, and guided toward a design consultation or phone appointment.
For service brands, voice AI can answer inbound calls, gather the issue, and book into the right team member. (Voice AI is inbound and outbound capable and available to all accounts)
Availability, territory, rep assignment, and travel-aware scheduling are enforced everywhere the appointment is booked. Plus, they are easy to set up - Ava handles it, you just describe what you want.
Each lead moves through a defined path: outreach, qualification, scheduled appointment, team handoff, and follow-up.
Customer Journeys
A new pool inquiry should not sit in a CRM waiting for someone to notice. Customer Journeys assign the right AI agent, send immediate outreach, collect key details, book the appointment, and keep context for your team.
Customer journey
Every lead knows where to go next.
New lead
A form, ad lead, call, or chat starts the record.
What the owner sees
A clean trail of everything happening.
Right now
New lead
A form, ad lead, call, or chat starts the record.
Contacts outside a journey are caught by the global agent, then handed to the right path when they show interest.
Inbound call
AI answering · 0:42
Greeting the caller…
For Premier Pool Service and Pinnacle Pool Service
Inbound voice AI can answer overflow and after-hours calls, understand the pool issue, collect the right details, and book into the service calendar with human monitoring and takeover when needed. (Voice AI is inbound and outbound capable and available to all accounts)
Human control
If a lead asks something specific, your team can step in, answer with context, and hand the thread back to the AI. The system helps, but it never has to become a black box - you can stay in the loop the whole time. (You can also easily add that information to your agents Knowledge Base so the next time around it can answer the question authoritatively)
AI Text Agent
New Lead Agent
Assigned to this conversation
Next follow-up
Today, 5:30 PM
Product walkthrough
Premier exclusive
The Premier Franchise Exclusive plan is set up to make configuration easier from day one, using patterns already working well for top-performing offices on brayv.ai.
Not recommended for Premier accounts
$1,000 onboarding fee
Exclusive pricing and guided setup for Premier Franchise Management locations.
No onboarding fee
For businesses that need the broader plan outside this rollout.
$1,000 onboarding fee
* plus tax where applicable
FAQ
Log into your account and go to Settings > Billing. You will see the Premier Franchise Exclusive plan there. Click it, confirm that you want to switch, and the change will happen automatically. Your current monthly subscription will switch to the new plan, and Stripe will automatically handle proration.
Yes. Individual team members can connect Outlook and/or Google calendars so brayv.ai can book against real availability.
You can add additional users during automatic guided onboarding and any time after that. You can also remove users any time after that. User charges are pro-rated based on when you add them in your billing cycle.
Add anyone who takes sales, service, consultation, or estimate appointments. Most locations also add an admin or two who wants visibility into what is happening, can review AI conversations, and can stay in the loop for the whole team.
Very easy. Open your agent, click Edit with AI, and describe what you want Ava to change. Ava can update the configuration for you without requiring you to understand how the agent is built under the hood.
Absolutely. You can test both voice and text agents from the agent screen before they are live with real leads.
The guided onboarding flow covers the essentials needed to get up and running: Customer Journeys, AI agents, calendars, booking rules, and team member configuration.
Most locations can complete account configuration in 15 to 30 minutes. Texting also requires A2P approval, which is started right away but typically takes about seven business days. Text messaging is the main part of the application that cannot be used immediately while that approval is pending.
Certain usage costs are passed through on a wallet-based system. One credit equals $1. Usage such as SMS and phone calls deducts from the wallet as it is consumed. For example, one SMS segment costs $0.0096, so a little less than one cent is deducted when a segment is sent. Wallet recharges happen when your configured threshold is reached, not on the same cadence as your platform subscription. Usage details are available from your billing page. Using Ask Ava and the test interfaces for agents never consume usage credits.
Technical support covers issues with the platform working correctly. Strategy support covers advisory, setup, and optimization requests. Many strategy-style changes can still be completed directly by your team with Ava.
Technical support includes
Not included as technical support
Example strategy requests
Many of these changes can be completed directly by users with help from Ava.