Privacy Policy

1. Information We Collect

Personal Information

When you use Brayv.ai, we may collect the following types of personal information:

• Account Information: Name, email address, phone number, company details
• Profile Information: Business industry, company size, role/title
• Communication Data: Messages, support requests, and feedback you provide

Usage Information

We automatically collect certain information about how you use our service:

• Service Usage: Features used, time spent, frequency of use
• Technical Data: IP address, browser type, device information, operating system
• Analytics Data: Page views, click patterns, user flows (anonymized when possible)
• AI Interaction Data: Conversations with AI agents, training data, performance metrics

2. How We Use Your Information

We use the information we collect to:

• Provide Our Service: Operate and maintain the Brayv.ai platform
• Improve AI Performance: Train and optimize our AI agents for better results
• Customer Support: Respond to inquiries and provide technical assistance
• Account Management: Send service notifications, feature updates, and other important information
• Product Development: Develop new features and improve existing functionality
• Security: Detect and prevent fraud, abuse, and security threats
• Legal Compliance: Meet legal obligations and enforce our terms of service

3. Information Sharing and Disclosure

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

When We May Share Information

We may share your information in these limited circumstances:

• Service Providers: Third-party vendors who help us operate our service (e.g., hosting, communication providers, analytics)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Safety and Security: To protect our users, prevent fraud, or address security issues
• With Your Consent: When you explicitly agree to share information

4. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls limit who can view your data
• Regular Audits: We conduct regular security assessments and vulnerability testing
• Secure Infrastructure: Our systems are hosted on secure, compliant cloud platforms
• Employee Training: Our team is trained on data privacy and security best practices

5. Data Retention

We retain your information only as long as necessary to provide our services and fulfill legal obligations:

• Account Data: Retained while your account is active and for a reasonable period after closure
• Usage Data: Typically retained for 2-3 years for analytics and improvement purposes
• AI Training Data: May be retained longer in anonymized form to improve our AI models
• Legal Requirements: Some data may be retained longer to comply with legal obligations

5.1 Data Deletion Requests

To request deletion of your brayv.ai account and all associated data:

1. Email us at: support@brayv.ai
2. Include your account email address
3. Subject line: "Account Deletion Request"

What gets deleted:

• Your account and login credentials
• All contacts and conversation history
• All appointments and calendar data
• All uploaded files and media
• All custom fields and settings

Deletion timeline:

• Requests are processed within 30 days
• Some data may be retained longer if required for legal/compliance purposes

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of how we process your information

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic functionality and security
• Performance Cookies: Help us understand how users interact with our service
• Functional Cookies: Remember your preferences and settings
• Analytics: Third-party analytics tools to measure and improve performance

You can control cookies through your browser settings, though this may affect functionality.

8. Facebook Data Practices and Data Deletion

When you connect Facebook to our platform:

• We access your ad accounts, pixels, and pages to enable advertising/marketing services
• We use Facebook's Conversion API for ad tracking and optimization
• We store minimal Facebook data (tokens, IDs) and pull most data in real-time
• To delete your Facebook account data: Simply disconnect the Facebook integration through your account settings. All associated Facebook data will be automatically removed from our systems when you disconnect.

9. Google Calendar Data Usage

brayv.ai accesses your Google Calendar data if you choose to connect it solely to provide calendar synchronization and appointment scheduling conflict prevention within our platform. Specifically:

• Data Accessed: We access your Google Calendar events, including event titles, dates, times, and descriptions, only from calendars you explicitly choose to connect.
• Purpose & Use: This calendar data is used exclusively to (1) display your own appointments as blocked time slots in brayv.ai to prevent double-booking, (2) create new appointments in your Google Calendar when booked through our system, and (3) synchronize changes between brayv.ai and your Google Calendar in real-time.
• Visibility & Privacy: You can view the full details of your own Google Calendar events within brayv.ai. However, other users within your brayv.ai account (including team members and system staff) can only see that your time is blocked - they cannot access any details about your calendar events such as titles, descriptions, or attendees.
• Data Protection: Your Google Calendar data is stored securely within our system and is never shared, sold, or transferred to third parties, advertising platforms, data brokers, or information resellers. We do not use your calendar data for advertising, credit decisions, or any purposes beyond the calendar management features described above.
• Limited Access: Only you can view your Google Calendar event details through brayv.ai. Our staff cannot access your calendar event content except when necessary for security purposes, technical support with your explicit consent, or legal compliance.
• Compliance: Our use of your Google Calendar data complies with Google's API Services User Data Policy and Limited Use requirements, ensuring your data is handled with the highest standards of privacy and security.

You can disconnect your Google Calendar integration at any time through your brayv.ai account settings, which will immediately stop all access to your Google Calendar data.

10. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you via email or through our service for material changes
• Provide a reasonable notice period before changes take effect

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: support@brayv.ai
• Address: brayv.ai LLC, 85 Broad St, 17th Floor, New York, NY 10004